Powered by: Seven Corners

Claims

You will find a quick summary of questions and instructions for filing a claim below.

FAST & EASY CLAIMS 

Email, mail, or fax your claim to the addresses below:

Seven Corners, Inc.
Attn: Claims

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303 Congressional Boulevard
Carmel, IN 46032 USA

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Fax: (+01) 317-575-2256

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1.800.335.0477
MON - FRI, 8 A.M. – 5 P.M. EDT

 

Email:

claims@sevencorners.com

Steps for filing a claim

  1. To start, we need to know what type of plan you purchased. You can find this information on your: I.D. card, your policy, or your coverage letter. 

    • If you purchased one of our RoundTrip plans, visit our trip protection claims page.
       

    • For all other plans, you’re in the right place to find information about filing your claim.
       

  2. Sign and complete the appropriate Proof of Loss Form from the list below.
     

  3. Collect the following documents and submit them with your completed Proof of Loss Form.

    • Copies of your passport if you traveled outside of your home country
      Include the identification page and the entry/exit stamps from the past 12 months.

    • Detailed bills for services received
      Include any bills the hospital, doctor, or other provider gave you.

    • Receipts for payments
      To the doctor, hospital, or other medical provider.

    • Other supporting documentation
      Medical records, doctor notes, a referral to a doctor, or information from your doctor about travel restrictions.

  4. IMPORTANT – To protect your personal information and follow state, federal, and other privacy requirements, we have controls to keep your information safe and secure. If you would like us to provide your personal health information (PHI) to certain parties, please complete the Authorization of Use and Disclosure of PHI form and return it to us.

  5. Submit all of the documents to Seven Corners using one of these methods:

    • Email claims@sevencorners.com

    • Fax (+01) 317-575-2256

    • Mail Seven Corners, Inc.
      Attn: Claims
      303 Congressional Boulevard
      Carmel, IN 46032 USA

 

Travel Medical Forms

Medical Claim Form/Proof of Loss Form                            English Download

Medical Claim Form/Proof of Loss Form                            French Download

Reclamación de Gastos Médicos                                         Spanish Download

Medical Claim Form/Proof of Loss Form                           Portuguese Download

Medical Claim Form/Proof of Loss Form                           Chinese Download

Medical Claim Form/Proof of Loss Form                           Korean Download

Payment Authorization Form                                                English Download

Autorizacion de Pago                                                              Spanish Download

Baggage Claim Form                                                              English Download

Reclamación por Equipaje                                                     Spanish Download

Trip Cancellation, Delay & Interruption Form                      English Download

Cancelación y Interrupción de Viaje                                     Spanish Download

Markel Student Accident Forms

Collegiate Accident Form                                                       Download Now

Public K-12 Form                                                                     Download Now

Private K-12 Form                                                                    Download Now

Fraternity & Sorority (MAPP) Form                                       Download Now

 

SecureAbroad Form

Medical Claim Form/Proof of Loss Form                             Download Now

 

Frequently Asked Questions ( FAQs )

My parents are returning home. Can the claims check be sent to me?


Substitution of a different payee (not the insured) on a claim reimbursement can be accomplished, but authorization from the insured is needed. A written document must be provided and signed by the insured, authorizing Seven Corners to reimburse the other party named in the document. This document is required to protect all parties from possible incorrect payment of funds. An address must be listed in the document stating where claims payments should be sent. Please keep in mind that claims must be submitted within 90 days from the date of service.




How will you send my reimbursement?


We have the ability to send claim reimbursements by check (in U.S. dollars only), wire transfer or ACH transfer. Reimbursements are issued based upon the instructions you provide on the Payment Authorization Form. This can be found on page 4 of the Proof of Loss claim form, and should be submitted with the rest of your documents to Claims@SevenCorners.com.




How do I appeal my claim?


You may appeal the decision made on your claim by filing an appeal with us. Please visit our appeals section below for instructions on how to file an appeal.




What if I paid for my medical bills in a foreign currency and my doctor’s receipts are in a foreign language?


We will have your documents translated. If the claim is considered eligible, you will be reimbursed in U.S. dollars, based on the exchange rate for the U.S. dollar on your date of service. Please keep in mind that claims must be submitted within 90 days from the date of service.









Appeal a Claim

Claims Appeals received in writing with supporting medical information will be addressed by Seven Corners within 30 days of receipt of your appeal. You cannot file an appeal if we have not notified you that your claim has been denied.  

  1. Download our sample letter form to your desktop, fill out your information, and save the letter.
     

  2. Include as much detail as possible to explain why you believe your claim should be paid. Make sure to provide the information shown in red, as we need this to properly identify your claim.
     

  3. If you have additional information we have not received, such as medical records, attach them to the letter. Please note that we have a mailbox limit of 10MB for attachments. If you have a larger attachment, please send it separately.
     

  4. Mail
    Seven Corners, Inc.
    Attn: Appeals
    303 Congressional Boulevard
    Carmel, IN 46032 USA

    Fax: (+01) 317-575-2256
    email: 
    qualityassuranceteam@sevencorners.com

Understanding the Appeal Process

If your claim has been denied, and you’ve received a letter from us explaining why it was denied, you have the option to appeal our decision. Simply disagreeing with our decision is not sufficient to change the denial. Your claim was processed by licensed analysts who are trained at interpreting policy language. 

The original determination will remain in place unless we receive documented proof that an error occurred. This means that you must submit additional documentation, not previously considered, in order to file an appeal.  If you simply disagree with the determination without supporting documentation, this will be considered correspondence only and be handled accordingly.

When you send us your appeal letter, it must identify the reason you believe an error was made:
 

  • Factual

    • Is the effective date incorrect? You need to provide proof of the different effective date such as purchase request, confirmation, etc. 

    • Was there an error in the medical records? You need to provide corrected medical records, along with a written explanation from the medical provider (physician, hospital, therapist,etc.), where he or she explains the error. 

    • Was pertinent information left off your original Proof of Loss form? You need to send us a corrected Proof of Loss, with the updated information identified. 
       

  • Exclusions - Please review the exclusions section of your policy. If one or several exclusions are related to your claim denial, this is explained in our letter. You will need to provide documentation which proves that the exclusions do not apply. 
     

  • Timeliness - Was your claim denied for timely filing?

    • You will need to submit proof of when you filed your claim if we received it after the required 90 days. 

    • If you submitted your claim more than 90 days after the date of service, you need to provide a written explanation of why you did not file your claim within the 90-day requirement.
       

Claims are not accepted for consideration if they are received
more than 12 months from the date of service. 

 

Trip Protection Claims

A summary of questions and instructions for filing a RoundTrip, RoundTrip Choice, RoundTrip Elite, RoundTrip Economy claim.

Steps for filing a claim

  1. To start, we need to know which plan you purchased. You can find this information on your:
     

    • I.D. card, your policy, or your coverage letter.
       

  2. Sign and complete the appropriate Claim Form from the list below.
     

  3. Follow the instructions for each Claim Form regarding the documents you need to include when you submit your claim.
     

  4. IMPORTANT – To protect your personal information and follow state, federal, and other privacy requirements, we have controls to keep your information safe and secure. If you would like us to provide your personal health information (PHI) to certain parties, please complete the Authorization of Use and Disclosure of PHI form and return it to us.
     

  5. You have several options to submit all documents to Seven Corners:

    • Email claims@sevencorners.com

    • Fax (+01) 317-575-2256

    • Mail Seven Corners, Inc.
      Attn: Claims
      303 Congressional Boulevard
      Carmel, IN 46032 USA

 

Trip Protection Forms

Please choose the form that corresponds with your plan and the type of claim you are making. It’s possible that you may have more than one type of claim to file. Choose all appropriate options.

My baggage or personal property was lost, stolen, damaged, or delayed. Or, I rented sports equipment on my trip because mine was lost, stolen or damaged:

Baggage Claim Form (RoundTrip® & RoundTrip® Choice bought before 2017 with a certificate number starting with 8RTC)      Download Now

Baggage Claim Form (all other plans including RoundTrip® Choice bought in 2017) Download Now

I cancelled, interrupted or delayed my trip, or I missed my cruise or tour connection for my trip:
 

Trip Cancellation, Delay & Interruption Form (RoundTrip® & RoundTrip® Choice bought before 2017 with a certificate number starting with 8RTC)       Download Now

Trip Cancellation, Delay & Interruption Form (all other plans including RoundTrip® Choice bought in 2017)           Download Now

I became sick or hurt while traveling:
 

Accident/Sickness Claim Form (RoundTrip® & RoundTrip® Choice bought before 2017 with a certificate number starting with 8RTC)            Download Now

Accident/Sickness Claim Form (all other plans including RoundTrip® Choice bought in 2017)       Download Now

I was involved in a car accident while driving a rental car on my trip:
 

Collision Damage Waiver/Car Rental Coverage Form       Download Now

Trip Protection Definitions

Accidental Death & Dismemberment (AD&D) - provides cash payment for accidental loss of life or limb while traveling

Baggage Delay – reimburses you for necessary personal effects if your checked baggage is delayed

Collision Damage Waiver/Rental Car Damage - covers your rental car while you are on your trip

Emergency Medical/Dental -pays for the cost of treatment related to a medical or dental emergency incurred while traveling.

Emergency Medical Transportation –we arrange to medically transport you to an appropriate medical facility or to your home in order to receive care.

Flight Accident – Pays accidental death and dismemberment benefits due to an accident occurring while you are a passenger on an aircraft.

Golf & Ski - The ski option reimburses you for your prepaid ski lift ticket if you cannot ski on your trip due to covered reasons. The golf option reimburses you for your prepaid greens fees if you cannot play due to covered reasons.

Lost, Stolen, or Damaged Baggage & Personal Effects – reimburses you for lost, stolen or damaged baggage and personal effects.

Missed Connection – reimburses you for additional costs to join your cruise or tour (varies by plan) if you miss your connection due to a covered reason. It also covers accommodations, meals, and non-refundable trip payments for the unused portion of the cruise or tour.

Sports Equipment - pays for losses related to your sports equipment that is lost by your common carrier, damaged or stolen. Coverage is secondary to any coverage provided by your common carrier.

Sports Equipment Rental - if your sports equipment is damaged, lost or delayed by the common carrier for 12 hours or more, we will reimburse you for the cost of renting sports equipment during your trip (the availability of this benefit varies by plan). Coverage is secondary to any coverage provided by your common carrier.

Trip Cancellation – reimburses you for non-refundable trip payments and deposits if you cancel a trip for a covered reason.

Trip Delay –reimburses you for transportation, meals, accommodations and nonrefundable, unused prepaid trip expenses if your trip is delayed for the specified time limit (varies by plan) due to a covered hazard.

Trip Interruption –reimburses you for non-refundable unused portion of your prepaid trip payments and the additional cost to return home or rejoin your trip due to a covered reason.

Vehicle or Motorcycle Return - provides coverage for the cost of transporting your personal vehicle or motorcycle home when an unexpected illness or injury prevents completion of your trip.

The information above is a summary of trip protection definitions for many of the plans we sell. If there is any difference between the details shown above and the details in your plan document, the provisions of your plan document prevail.